About the Role
We are looking for a confident and values-led Team Leader to support the delivery of high-quality, person-centred care within our residential service.
You will lead by example, coaching and developing Support Workers to deliver safe, effective, and personalised support. Working closely with the Care Home management team, you will help ensure the service is well-run, compliant, and focused on achieving positive outcomes for the people we support.
This is a hands-on role where your ability to balance care quality, team performance, and operational oversight will be key.
About Norwood
Founded in 1795, Norwood is the oldest Jewish charity in the UK. We support and empower neurodiverse children and their families and people with neurodevelopmental disabilities to live their best lives.
At Norwood, you will make a real difference every day. You will be part of a supportive and inclusive team where kindness is shown in how we care, respect shapes how we work together, belonging ensures everyone feels valued, and empowerment enables people to thrive.
We invest in your growth, care about your wellbeing, and give you the pride of knowing your work changes lives.
Your day to day
- Lead and oversee the delivery of care within the home, ensuring high standards and regulatory compliance.
- Coach, mentor, and support Support Workers to deliver personalised, dignified care.
- Embed person-centred approaches that promote independence, choice, and active citizenship.
- Support the Home Manager with recruitment, supervision, training, and performance management.
- Ensure care plans, risk assessments, and records are accurate and up to date.
- Contribute to the smooth running of the home, including rota management, reporting, and health and safety.
- Ensure individuals are supported to make informed decisions about their care.
- Maintain strong communication with families, professionals, and stakeholders.
Experience, Qualifications & Training
Essential
- Experience supporting adults with learning disabilities in a care setting.
- Understanding of person-centred care, support planning, and risk management.
- Experience leading or supervising staff.
- Knowledge of relevant legislation, including the Health and Social Care Act (2008).
- Strong communication, organisation, and IT skills.
Desirable
- QCF / NVQ Level 3 (or willingness to work towards).
- Experience in a residential care setting.
- Coaching and mentoring experience.
- Understanding of “Right Care, Right Support, Right Culture.”
- Full driving licence.
Reward & Benefits
- We believe great support starts with great staff. Here’s what we offer:
- Fully funded induction and training
- 25 days annual leave + 8 Bank Holidays (FTE)
- Enhanced parental pay
- Employee Assistance Programme
- Health cash plan covering dental, optical, and therapy treatments, with virtual GP access, private consultations, and wellbeing tools via the My Medicash App
- Blue Light Card scheme access
- Cycle to Work scheme
- £300 refer-a-friend bonus
- Career development pathway
- Free on-site parking
- A supportive, experienced team and management
A bit more information: Tager is a purpose-built, single-level home within the Ravenswood Estate, supporting sixteen adults aged 20s to 50s with moderate to severe neurodevelopmental disabilities, including learning disabilities, autism, and additional needs such as epilepsy and bipolar disorder.
The home is made up of four wings, each with four en-suite bedrooms, a kitchen/dining area, and access to garden spaces. While the environment is active and structured, residents are mostly independent of each other and build strong connections with staff rather than peers.
People at Tager use a variety of communication methods, including verbal language, PECS, gestures, body language, and objects of reference. Everyone has a Positive Behaviour Support Plan, and you’ll be trained to deliver support that’s calm, proactive, and person-led.
Shifts are typically 07:00–21:00 with a 24-hour support rota in place. The rota flexes around the needs, routines, and preferred activities of each resident. You’ll join a values-led team committed to Kindness, Respect, Belonging, and Empowerment.
Safe Recruitment: Norwood is committed to safeguarding and promoting the welfare of the children, young people, and adults we support. This role is subject to safer recruitment checks in line with CQC Regulation 19, and appointment is conditional upon satisfactory pre-employment checks, including Right to Work in the UK and a DBS check appropriate to the role.
Email: careers@norwood.org.uk
Disclaimer: At Norwood, we welcome applications from a diverse range of candidates. At this time, Norwood is not a UK Home Office licensed sponsor and is unable to offer visa sponsorship.
